Policies &
Legal Information.

AIRONEX is the trade name and brand under which Marchend E-Marketing LLP, a limited liability partnership registered in India, offers website development, software development, web and mobile applications, CRM solutions, AI services, automation, digital marketing, consulting, maintenance, hosting and related digital services. AIRONEX is not a separate legal entity; all rights, obligations and liabilities described in these Terms rest with Marchend E-Marketing LLP.

By accessing this website, submitting an enquiry, signing a proposal, making a payment or otherwise using our services, you confirm that you have read, understood and agree to be bound by these Terms and any applicable proposal, quotation, statement of work or contract. Where you access the website or services electronically, your continued use, click-through acceptance, or performance of an act consistent with acceptance (such as making a payment) shall constitute valid acceptance of these Terms in accordance with the Information Technology Act, 2000 and the Indian Contract Act, 1872.

We provide, among other things, website and software development, web and mobile application development, CRM implementation, AI-enabled solutions, automation, digital marketing, consulting, maintenance, hosting, domain management, API development and third-party integrations.

The specific scope, deliverables and timelines for a given engagement will ordinarily be set out in a separate written proposal, quotation, statement of work or contract between Marchend E-Marketing LLP and the client, which shall take precedence over these Terms to the extent of any conflict.

Certain services may incorporate artificial intelligence, machine learning or automation tools, including those provided by third-party technology providers. AI-generated outputs are provided on an "as is" basis and may be inaccurate, incomplete or require human review before use. You are responsible for independently verifying any AI-assisted output before relying on it for business, legal, financial or other decisions.

You are responsible for providing accurate, complete and timely information, content, credentials, access and materials reasonably required for us to perform the services. Delays or defects arising from incomplete, inaccurate or late client materials may affect timelines and deliverables, and we shall not be liable for such delays to the extent caused by you.

Except as otherwise agreed in writing, all pre-existing intellectual property owned by Marchend E-Marketing LLP or AIRONEX — including our website, brand, logo, design elements, proprietary code, templates, frameworks, methodologies, internal tools and know-how — remains our exclusive property. Client-owned content, trademarks, data and materials remain the property of the client.

Ownership of, or any assignment of rights in, custom work created specifically for a client shall be determined by the applicable client agreement, project scope and full payment of applicable fees, and is not automatically transferred by these Terms.

Our services may involve or rely on third-party platforms, software, APIs, hosting providers, payment gateways, AI providers or other services. Such third-party services are governed by their own terms and privacy policies, and we do not control and are not responsible for their availability, performance, security or content.

Fees, invoicing schedules, taxes, applicable third-party costs (such as hosting, domains, APIs or software licences) and payment terms will be set out in the applicable quotation, proposal, invoice, statement of work or agreement. Payments are subject to applicable Indian tax laws.

Any refunds, if applicable, shall be determined on a case-by-case basis in accordance with the applicable agreement and are not governed by a fixed or automatic percentage under these Terms.

Changes to project scope, additional features, revisions beyond the agreed scope, or new requirements raised after project commencement may be treated as additional work and may be subject to additional fees and revised timelines, as agreed between the parties in writing.

We aim to keep this website and, where applicable, hosted client services available and functioning properly, but we do not guarantee uninterrupted, error-free or continuous availability. Access may be suspended for maintenance, upgrades, security reasons or circumstances beyond our reasonable control, including force majeure events.

You must not use our website or services for any unlawful purpose, to infringe the rights of others, to transmit malware or harmful code, to attempt unauthorised access to any system, or in any manner prohibited under applicable Indian law, including but not limited to the Information Technology Act, 2000. See also our Content & Acceptable Use Policy.

Our website and services are provided on an "as is" and "as available" basis. To the extent permitted by applicable law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, save to the extent such disclaimers are not permitted under applicable law.

To the maximum extent permitted by applicable law, Marchend E-Marketing LLP (trading as AIRONEX) shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, data, business or goodwill, arising from or related to your use of our website or services.

Nothing in these Terms shall exclude or limit liability to the extent such exclusion or limitation is prohibited by applicable law.

You agree to indemnify and hold harmless Marchend E-Marketing LLP, trading as AIRONEX, its partners, employees and representatives from and against claims, losses, liabilities and expenses arising out of your breach of these Terms, misuse of our services, or violation of applicable law, to the extent permitted under applicable law.

We may suspend or terminate access to our website or services where we reasonably believe these Terms, an applicable agreement, or applicable law has been violated, or where continued provision of services is not commercially or operationally feasible, subject to the terms of any applicable written agreement.

We may update these Terms from time to time to reflect changes in our services, legal or regulatory requirements, or operational practices. The "Last Updated" date at the top of this section indicates when these Terms were last revised. Continued use of our website or services after changes take effect constitutes acceptance of the revised Terms.

These Terms shall be governed by and construed in accordance with the laws of India, subject to applicable law.

Questions about these Terms may be directed to Marchend E-Marketing LLP, trading as AIRONEX, at the contact details provided in the Contact Information section of this page.

Marchend E-Marketing LLP, trading under the trade name AIRONEX, is responsible for the processing of personal information in connection with the AIRONEX website and services, subject to applicable law. AIRONEX is a trade name and not a separate legal entity.

We may collect information you provide directly, such as your name, email address, phone number, company information, enquiry details, project information and billing information, as well as information collected automatically, such as IP address, device and browser information, and information gathered through cookies and analytics tools. We may also collect information you voluntarily submit through forms, emails or other communications.

We use personal information to respond to enquiries, provide and improve our services, manage client relationships and projects, process payments, communicate with you, comply with legal obligations, and, where consented to, send marketing communications.

We process personal information on lawful bases recognised under applicable law, including your consent, performance of a contract or steps taken at your request prior to entering into a contract, compliance with a legal obligation, and our legitimate business interests, to the extent such processing is permitted under applicable law, including the Digital Personal Data Protection Act, 2023 where applicable.

Where required under applicable law, we seek your consent before collecting or processing personal information, and you may withdraw consent at any time, subject to any legal or contractual restrictions, by contacting us using the details in this policy.

We may send you marketing or promotional communications where you have consented to receive them or where otherwise permitted under applicable law. You may opt out of marketing communications at any time using the unsubscribe mechanism provided or by contacting us directly.

We may use artificial intelligence, automation tools or third-party AI service providers to assist in delivering our website and services, such as for content generation, chat-based support, or process automation. AI-generated outputs may be inaccurate or incomplete and may require human review.

Please avoid submitting confidential or sensitive personal information through AI-enabled features unless it is necessary and you are authorised to do so. Third-party AI service providers may process information under their own separate terms and privacy policies. We do not use client data to train AI models unless separately and explicitly agreed with you in writing.

We may share personal information with service providers and processors who assist us in operating our website and delivering services (such as hosting, analytics, email and AI service providers), with professional advisors, with regulators or authorities where required by law, or in connection with a business transaction such as a merger or acquisition. We do not sell personal information.

We engage third-party service providers who process personal information on our behalf for purposes such as hosting, analytics, communications and AI-assisted functionality. Such providers are engaged under contractual or equivalent arrangements requiring appropriate protection of personal information, to the extent applicable under law.

Personal information may be processed or stored by service providers located outside India. Where such transfers occur, we take reasonable steps to ensure that the information continues to receive an appropriate level of protection, to the extent required under applicable law.

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, including to provide services, comply with legal obligations, resolve disputes and enforce agreements, after which it is deleted or anonymised in accordance with applicable law.

Subject to applicable law, including the Digital Personal Data Protection Act, 2023 where applicable, you (as a Data Principal) may have rights to access, correct, update, erase or withdraw consent regarding your personal information, and to nominate another individual to exercise your rights in the event of death or incapacity. To exercise these rights, please contact us using the details provided in this policy.

Our website and services are not directed at children, and we do not knowingly collect personal information from children without appropriate parental or guardian consent, where required under applicable law. If you believe a child has provided us with personal information without appropriate consent, please contact us so we can take appropriate action.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites, and we encourage you to review their respective privacy policies.

If you have a grievance regarding the processing of your personal information, please contact us using the details provided in this policy. We will endeavour to address your grievance in accordance with applicable law, including the Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025, to the extent applicable.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal or regulatory requirements. The "Last Updated" date at the top of this section indicates when this policy was last revised.

Questions or requests relating to this Privacy Policy may be directed to Marchend E-Marketing LLP, trading as AIRONEX, at the contact details provided in the Contact Information section of this page.

Cookies are small text files placed on your device when you visit a website. They help websites function properly, remember preferences, and understand how visitors use the site.

Essential cookies are necessary for our website to function properly, such as enabling core features and security functions. These cookies cannot be disabled through our website as they are required for basic operation.

Where used, analytics cookies help us understand how visitors interact with our website, such as which pages are visited and how long visitors stay, enabling us to improve our website and services. We only use analytics tools that we have actually implemented on this website.

Functional cookies, where used, allow our website to remember choices you make (such as language or display preferences) to provide a more personalised experience.

Where used, marketing cookies may help us understand the effectiveness of our communications. We do not use marketing or advertising cookies unless expressly implemented and disclosed on this website.

Some cookies on our website may be set by third-party service providers we use, such as analytics or hosting providers. Such third parties are responsible for their own cookies and privacy practices.

Cookies may be "session" cookies, which are deleted when you close your browser, or "persistent" cookies, which remain on your device for a set period or until you delete them.

You may choose to accept or decline cookies through your browser settings. You can also delete cookies that have already been set. Please note that disabling certain cookies may affect the functionality of our website.

Most browsers allow you to manage cookie preferences through their settings, including blocking or deleting cookies. Please refer to your browser's help documentation for instructions on managing cookies.

We may update this Cookie Policy from time to time to reflect changes in the cookies and technologies we use. The "Last Updated" date at the top of this section indicates when this policy was last revised.

Questions about this Cookie Policy may be directed to Marchend E-Marketing LLP, trading as AIRONEX, at the contact details provided in the Contact Information section of this page.

This policy sets out acceptable and prohibited uses of our website and services in order to maintain a safe, lawful and respectful environment for all users.

You must not use our website or services to create, upload, transmit or distribute content that is unlawful, defamatory, obscene, hateful, harassing, threatening, or that infringes the intellectual property, privacy or other rights of any third party. This includes child sexual exploitation material and non-consensual sexual content, which are strictly prohibited in all circumstances.

You must not use our website or services for fraud, phishing, malware distribution, credential theft, unauthorised access, hacking, circumvention of security measures, spam, impersonation, or any other activity prohibited under applicable Indian law, including the Information Technology Act, 2000.

You must not use any AI-enabled features of our services to generate content involving child sexual exploitation material, non-consensual sexual content, malicious code, disinformation intended to deceive or harm, or any other content or output prohibited under applicable law. AI outputs must not be used to impersonate individuals or entities without authorisation, or to power malicious automation.

Where you provide content, materials or instructions for use in a project, you represent that you have the necessary rights and permissions to provide such content and that its use will not infringe the rights of any third party.

You must not use our website or services to infringe copyright, trademark or other intellectual property rights, including through unauthorised copying, distribution or reproduction of protected works, in violation of the Copyright Act, 1957, the Trade Marks Act, 1999, or other applicable law.

You must not attempt to gain unauthorised access to our systems, networks or data, introduce malicious software, conduct malicious automation, send spam, or otherwise interfere with the proper functioning of our website or services.

We reserve the right, but do not undertake an obligation, to review, moderate, remove or restrict access to content or accounts that we reasonably believe violate this policy or applicable law, and to suspend or terminate access where appropriate.

If you become aware of content or activity that you believe violates this policy, please report it to us using the contact details provided in the Contact Information section of this page.

Where our website or services allow submission of content by clients or third parties, we do not guarantee the accuracy, legality or appropriateness of such content and are not responsible for user-submitted content except to the extent required under applicable law.

Questions about this Content & Acceptable Use Policy may be directed to Marchend E-Marketing LLP, trading as AIRONEX, at the contact details provided in the Contact Information section of this page.